Where are you located?
We are located at 2251 S. Michigan Ave., Chicago, IL 60616.

What days and hours are you open?

• Tuesday–Friday: 10:00 AM–8:00 PM

• Saturday: 9:00 AM–5:00 PM

• Sunday–Monday: Closed

What services do you provide?
We offer a variety of services, including:

• Base Styling

• Color Services

• Specialty Styling

• Extension Services

• Treatments & Texture Release Services

• Cutting Services

• Consultations.

For the full list of available services and detailed service descriptions, visit our Services page.

Are consultations required?
Consultations are required for all extension and chemical services, including relaxer and color services. Consultation fees are separate from the cost of the service and are not applied toward the final service charge.

How do I book an appointment?
All appointments can be booked through our GlossGenius booking platform. To view our available services and reserve your appointment, please visit our online booking page here.

Is a deposit required to book an appointment?
Yes. Deposits are required for all bookings and will be applied toward the final cost of your service.

What is your cancellation and rescheduling policy?
Cancellations and rescheduling must be made at least 72 hours before your appointment. Deposits are refundable when schedule changes are made within the 72-hour adjustment window.

Changes made with less than 72 hours' notice will result in the deposit being forfeited and it will not be refundable or transferable.

What happens if I’m running late?
We allow a 15-minute grace period for late arrivals. Arrivals more than 15 minutes late must be approved by the stylist and manager on duty.

If you expect to arrive more than 15 minutes late, please call the salon as soon as possible.

What forms of payment do you accept?
We accept cash, major debit and credit cards, Zelle, and Venmo. We do not accept checks.

Can I bring a guest to my appointment?
Outside guests are not permitted unless they are also receiving a service or have been approved by salon management. Children are also not permitted unless they are being serviced.

Can I bring food or drinks into the salon?
Outside food is not permitted at styling stations but is welcome in the reception/waiting and drying areas.

Can I use my phone during my appointment?
Yes. Cell phone and electronic device use is permitted, but we ask that calls and other use remain at a respectful volume. Headphones or earbuds are strongly recommended.

Are there any other salon policies I should know about?
For the comfort and safety of all guests, drugs and alcohol are not permitted in the salon or on the salon premises. Arriving under the influence may result in cancellation of service and forfeiture of your deposit, and may also result in the full service charge upon dismissal.